Brave Conversations: The Keynote Speech
Arman has asked many conference audiences this telling question, ‘what is the biggest issue you have at work?’ The answer is nearly always, COMMUNICATION. ‘Is it because you don’t get enough e-mails?’ he asks. No one has ever replied that they need more e-mails. What people want is an old fashioned conversation. They want to speak face to face. The ‘brave’ conversation is a key part of the Arman method. Here we make it a critical leadership and management skill. Oh, it is also very useful for helping families with teenagers.
All conversations are a dialogue. Each participant has a role to play in a good conversation. Arman shows how all conversations have 3 skills. Your role as a teller. Your role as an understander. Most importantly for a ‘brave’ conversation, the ‘temperature in the room’.